Privacy Policy
Last Updated: April 2025
At Softwhale, we are committed to protecting the privacy of users across all the mobile applications we develop—whether for our own products or on behalf of our clients. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use any of our apps
Scope of Application
This policy applies to all mobile applications developed by Softwhale Studio ("Softwhale," "we," "us," or "our"), whether they are owned by us or created for clients. Each app may have its own supplementary terms or conditions, but this serves as the default policy across all projects.
If you are using a client-branded app developed by Softwhale, note that the data controller might be our client, and additional client-specific privacy terms may apply.
Information We Collect
We may collect the following types of information, depending on the app:
Personal Information: such as name, email address, phone number
Usage Data: app usage details, interactions, session times
Device Data: device type, operating system, IP address, and identifiers
Location Data: if the app requires location-based features
Content Data: photos, videos, or files users upload or generate within the app
How We Use Information
The data we collect is used to:
Provide and maintain app functionality
Improve user experience
Communicate updates or changes
Monitor and analyze trends and usage
Ensure security and prevent fraud
Comply with legal obligations
Sharing and Disclosure
We do not sell user data. However, we may share data with:
Clients: if the app is developed on their behalf
Service Providers: for analytics, cloud hosting, notifications, etc.
Legal Authorities: if required by law or to enforce our policies
Third-Party Services
Apps may integrate third-party SDKs or services (e.g., Firebase, Stripe, Google Maps). These third parties may collect information independently, and their privacy practices are governed by their own policies.
We recommend reviewing those third-party privacy policies if you're concerned about specific integrations.
Data Retention
We retain data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Specific retention periods may vary depending on the app.
Security
We implement commercially reasonable measures to protect your information. However, no method of transmission or storage is 100% secure.
Your Rights
Depending on your location, you may have rights such as:
Accessing or updating your data
Requesting deletion
Opting out of certain uses (like marketing or tracking)
You can contact us to exercise any of these rights.
Children's privacy
Unless otherwise specified, our apps are not intended for children under 13 (or equivalent age as defined in your jurisdiction). We do not knowingly collect data from minors without proper consent.
International Users
Our services are operated from within the EU and/or other applicable regions. By using our apps, you consent to your data being processed in these locations.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available within the app or on our website. Continued use of the app after changes indicates your acceptance.
Contact Us
If you have any questions or concerns, you can contact us at:
Softwhale Studio
Email: hello@softwhale.be
Website: www.softwhale.be