Deleting your app account
We’re sorry to see you go. If you need to delete your account from any of the apps developed by Softwhale, follow the steps below. These instructions apply to both Softwhale-owned apps and client-branded apps built by our team.
Delete Your Account via the App
Step-by-step:
Open the App
Launch the app you wish to delete your account from.
Access Account Settings
Tap on your profile icon or the menu (typically at the top-right corner).
Navigate to Settings or Account Settings.
Find the Delete Account Option
Scroll to the section typically labeled “Danger Zone”.
Tap on “Delete My Account”.
Confirm Deletion
To confirm, tap “Delete Account”.
Final Confirmation
A message will confirm the deletion.
After this step, your account and all related data will be permanently removed.
Delete Your Account via Email
If you prefer to request account deletion manually, follow these steps:
Compose an Email
Open your email client and write a new email.
Send the Request
To: [hello@softwhale.be]
Subject: Request to Delete Account
Body: Include your username, the email linked to your account, and a brief message requesting deletion.
Send the Email
Once ready, send your request. You’ll receive a confirmation within a few business days.
Important Notes
Permanent Action: Deleting your account will permanently erase all your data. This cannot be undone.
Subscription Plans: If you have an active subscription through the App Store or Google Play, make sure to cancel it before requesting deletion to avoid future charges